Client feedback

"I worked with Harriet recently for the first time on a complex leasehold enfranchisement matter. I was very impressed with her client care and her depth of knowledge on the subject. She worked tirelessly to achieve the best outcome for our mutual clients and I would recommend her to others without hesitation.”

J. Slater, Bonallack & Bishop Solicitors

"Thanks to Harriet's technical skills and personal effectiveness my wife and I have now reached agreement with the freeholder on the terms of a lease extension for our flat. 

In our initial meeting with Harriet, at the start of the whole process, she displayed her in-depth technical knowledge and was able to convey this to me and my wife through her impressive communication skills. Her friendly and courteous manner put us at ease from the outset. 

Based on my experience, I would have no hesitation in recommending Harriet to friends and family and would certainly be very happy to use her services in the future."   Mr S, Borehamwood

"Ms Fleming was recommended to me, and I have seldom been more pleasantly surprised that a recommendation was such a valuable and deserving one.
While trying to co-ordinate the enfranchisement of forty properties by thirty one owners, and on my second Surveyor, I contacted Harriet.    She made herself almost immediately available out of office hours to carry out a number of property inspections so as to cause minimal inconvenience to the residents.   I was immediately impressed by her open and relaxed but professional manner, and her forthright, straightforward advice.
Subsequently, Ms Fleming's contact by telephone or e-mail was speedy and to the point, and received even while she was on holiday.    Harriet managed to negotiate and achieve an outcome on terms that were considerably more advantageous to us than had been previously estimated or suggested and in record time, having used little-known and little-used legislation.
My enfranchisers and I are deeply appreciative of her achieving an excellent result, which without her input, had far less chance of success.
My heartfelt thanks go to Harriet both personally and professionally and I hope her abilities are deservedly reflected in the progression of her career" s Mrs E, Luton 

"Harriet was a true professional and a breath of fresh air to engage with."Mrs C, Watford

"Harriet is very professional and a pleasure to work with. I will definitely recommend her service to friends for her efficiency and care." Ms W, Hertford

"As I live in South Africa it was very important for me to have someone who I could trust implicity and who would have my best interests at heart, especially when carrying out the negotiations. Harriet Fleming was that person for me. She did an incredible job of explaining the whole leasehold situation to me, negotiating with the landlord and keeping me apprised at every step. This has been a totally worry-free exercise for me and one I could not have done without the help and expertise of Harriet." Miss C C, St Albans

"I would like to thank you for all your help and advice in this matter. I was extremely impressed at how efficiently and quickly it was all dealt with." Miss S, St Albans 

"I would like to say that I have been extremely happy with Harriet's service and would definitely recommend her and the company to other people." Ms H, Watford 

"Harriet impressed as the consummate professional." Mr C, Harpenden 

"Harriet Fleming was excellent throughout from initial phone contact to meeting at property to following through negotiations. Approachable and professional. Thankyou." Mr T, Watford

"Thank you very much for your hard work, expertise and guidance throughout the process." Mr J W, Hertford

"My surveyor was Harriet Fleming, who I found to be extremely helpful. She was always available for queries, she explained our situation clearly and was a pleasure to deal with. I would absolutely recommend her to friends and colleagues." Ms S, Watford

"I would also wish to Sincerely Thank You for Your Pragmatic Professionalism - Your Warmth and Empathetic, Caring and Considerate manner which has significantly helped to alleviate the many issues I was concerned about prior to undertaking this process."Mr C, St Albans 

"Your service was perfect, thanks." Mr L, Hackney

"We very much appreciated Harriet’ experience and knowledge and the support she gave us in understanding the lease extension process. It was very easy to contact her and she kept us well informed about negotiations. Her specific expertise in dealing with the Landlord of XXX Court was invaluable. We would highly recommend Harriet." Mrs R, St Albans 

"We found Harriet Fleming very professional in every way. We also felt we had a surveyor who was on our side, local, available and who kept us fully informed." Mr and Mrs M, St Albans 

"Very impressed with how Harriet has assisted with our lease extension. Extremely professional and helpful. She went over and above. Wouldn’t hesitate to use her again or recommend her to others. I too can only speak highly of Harriet and the service she has provided; we are very grateful." Mr and Mrs C and daughter, Harrow 

"I would have no hesitation using Harriet again in the future or recommending her." Mr J G. Ruislip 

"Thank you Harriet for your impeccable service." Mr R Watford

"Thank you for enlightening us about all the elements of leases, and for your willingness to explain things in a way we can understand."  Mrs O’L St Albans 

"I have been extremely impressed with the service provided by Harriet Fleming and the thorough process which she has pursued on my behalf to secure an acceptable price for the Lease Extension Premium on my property. I have been kept very well informed at all stages of the process, especially during a difficult period of negotiation with the Landlord's valuer. I would have no hestiation in recommending Harriet's services again to anyone requiring similar help, In fact I have already passed on her details to 2 further people who may be getting involved in a similar process. Many Thanks again." Mr W Ware

"Harriet came highly recommended and I can see why. She has more than earned her fee with our case and has saved us a significant amount of money, which comes in very handy when you are trying to move house. I would not hesitate to recommend her to anyone." Mrs H London Colney


"I have received high quality and prompt service for a reasonable cost. Ms. Fleming has been patient in answering my queries and helped in the negotiations. She is absolutely excellent and exceeded my expectations." Mr D Hemel Hempstead

"I can’t say a big enough thank you to you for all you have done to help me negotiate a fair premium for my lease extension. When I think how the first quote from the Freeholder was £27, 000 and how you have managed to get it down to £14,500! is amazing. I ummed and ahhed about whether to get a Surveyor and contacted so many before choosing to go with you. You have been totally reliable, professional  and efficient and I would not hesitate in recommending you to anyone!" Ms H St. Albans

"Harriet Fleming was recommended to me by another client and I have been very pleased and impressed with her results, general helpfulness and response times to queries. I would not hesitate to recommend Harriet to friends and family (and have already done so!). Thanks for the excellent service." Mrs T St Albans

"Thank you for the wonderful job you have done for me." Mr G Wembley 

"Thank you so much for all you reassurances about the process and cost especially when I was so stressed at the start. I appreciated your help a lot. I am really grateful to you for all your work."  Ms C, Watford 

"Harriet did a great job in terms of engagement, timely delivery and negotiation. Many thanks to her for her good work." Ms L Watford 

"Harriet has been great. Responsive, informative and very helpful. She's done a great job." Ms N Watford 

"I appointed Harriet Fleming to provide a valuation for a lease extension on my property and to negotiate with the freeholder on my behalf.

I was very impressed by how efficiently Harriet carried out her survey and by how quickly I received a very thorough and informative report, following her survey.

I have very much appreciated how accessible Harriet is and her quick response to phone calls and emails.

I am extremely grateful for the time and the trouble that Harriet has taken to clarify issues for me and to advise me on issues.

I have found her to be very kind, very knowledgeable and extremely helpful.

Harriet very successfully completed a complicated piece of work for my family and I several years ago.

I am very satisfied with the piece of work that Harriet has just successfully completed for me today.

I would very definitely use Harriet as my surveyor again and I would be very happy to recommend her to others.

It was another very satisfied client who highly recommended Harriet to my family and I, in the first place." Mrs D St. Albans


"I want to start by thanking Harriet for the professionalism she has shown. At the beginning of the whole process, I had no knowledge of extending the leasehold just what I read on the internet. At the recommendation of an agent, but after I searched the internet, I decided to contact your company and talk to Harriet. She explained to me the whole process and all the steps that need to be followed in the smallest detail, which is why I was very pleased because it was exactly how she told me. I'm really happy for the way she negotiated with the leaseholder and for the final amount that she has reached. I surely recommend it to other friends because she is a professional and she respects absolutely all terms. Thank you very much for everything." Mr C Watford